Can't find your purchases?
If you're having trouble locating your purchase in your Members Area, here are some possible reasons:
Initial Payment Issue: Check your bank statement to ensure the transaction went through. If it's not there, follow the instructions in this article.
- Recurring Payment or Subscription Issue: Make sure your payment method has sufficient funds or update your card details.
- It's a Bonus Product: Visit this article How to: Accessing Your Bonuses in 3 Easy Steps
Product/Service Updates: It might be undergoing updates and will reappear soon.
Technical Error: If you suspect a technical error, contact our support team for assistance.
- Subscription Cancellation: If you canceled a subscription, previous content may have been removed.
- Refunded Order: If you received a refund, the product/service will be removed.
If none of these apply, please provide the following information to our team:
- Name of the product
- Screenshot of your bank statement
- Date of disappearance (if available)
- Email address used for the purchase
Our customer service team are ready to help. Your satisfaction is our priority!