Why Is My Order Missing From My Member's Area?

Can't find your purchases?

If you're having trouble locating your purchase in your Members Area, here are some possible reasons:

• Initial Payment Issue: Check your bank statement to ensure the transaction went through. If it's not there, follow the instructions in this article.

• Recurring Payment or Subscription Issue: Make sure your payment method has sufficient funds or update your card details.
• It's a Bonus Product: Visit this article How to: Accessing Your Bonuses in 3 Easy Steps

• Product/Service Updates: It might be undergoing updates and will reappear soon.

• Technical Error: If you suspect a technical error, contact our support team for assistance.

• Subscription Cancellation: If you canceled a subscription, previous content may have been removed.
• Refunded Order: If you received a refund, the product/service will be removed.

If none of these apply, please provide the following information to our team:

• Name of the product
• Screenshot of your bank statement
• Date of disappearance (if available)
• Email address used for the purchase

Our customer service team are ready to help. Your satisfaction is our priority!