If you haven't received your login details yet, don't worry! Let's check out the most common reasons and what to do in each case:
Spam / Junk / Gmail Folders: Uh-oh! The email with your login details might be playing hide-and-seek in your Spam / Junk or Gmail folders.
What to do: Those sneaky filters sometimes divert our emails. Check your Spam / Junk or Gmail folders for an email with the subject line "Numerologist Product Courier". We have great step by step guides on how to do this below.
Spelling Mistake: There might be a tiny typo in the email address you entered during the checkout process.
What to do: Double-check if the payment went through. If it did, reach out to our amazing Customer Support via one of the three methods listed at the bottom of this article. Remember to provide your Full Name and the Correct Email Address for access.
Alternative Email Address: Oops! You signed up with a different email address than the one you're currently checking.
What to do: We totally get it! We all have multiple email addresses. Just make sure you're checking the same email you used for this purchase. Give all your inboxes a quick search or try the ones you usually use. Look for an email with the subject line "Numerologist Product Courier". We have great step by step guides on how to do this below.
Failed Payment: For some reason your transaction didn't go through.
What to do: Take a quick peek at your online banking statement. If you don't see the recent purchase, give it another shot.
If these tips don't solve the issue and you're certain about a successful purchase (visible on your bank statement), Reach out to us using any of the following methods;
Remember, for the team to assist you as quickly as possibly, we need as much of the following information as possible;
The email address used for the purchase (and any additional addresses you may use)
Your Full Name
Date of Purchase
A screenshot from your bank statement showing the transaction.